Background
This week I finally sorted out an issue with the new administrator of one of my occupational pensions. I wanted confirmation that my wife was the sole beneficiary. They repeatedly sent blank forms for me to nominate her, but I did this years ago. They should have a record of this.
The customer support was patchy. After yet another form arrived and the person on the phone could only say "the computer says no", I raised a formal complaint which was sorted in five days; in my favour and to my satisfaction.
What's this got to do with this august blog. Well, it set me thinking. I'm not getting any younger and I began to wonder whether I should save this blog for posterity? After all I've put a lot of work into it, especially this year.
Read on if you'd like to know what I've done.


